TOUR OPERATOR · COSTA DEL SOL · SINCE 2015
Local operators of tourist accommodation
We are a small, specialized team with more than ten years of experience managing properties on the Costa del Sol. Our value lies not in booking—but in operating methodically, with discretion, and to high standards.
OUR HISTORY
Of a specific solution
to a complete operator.
Koti was born in 2015 to connect owners who suffered from the low season with a type of client that no one in the area knew how to attract well: the Finnish tenant. That specialization changed everything.
HOW WE THINK
The principles that guide every decision
Filter and protection
We don't pass problems onto the bare owner. We process them, resolve them, and only communicate what is necessary — with context, options, and recommendations. No noise.
Strategy, no reservations
We think about the long-term asset, not about filling the calendar at any cost. Every decision takes into account profitability, reputation, and the condition of the property at the same time.
Continuous improvement
Annual audits, live manuals, process review. We are part of professional communities in the sector to stay up-to-date and improve what already works.
Real proximity
Owners always speak with the same people. No call centers, no intermediaries, no repeating the same thing twice. Our team is available whenever you need them.
Measurable performance
Clear reporting, real KPIs, cost and incident traceability. We don’t manage by gut feeling — we manage by data and share it transparently.
Operator's view
Our mindset is not that of a booking agency. It is that of an operator who wants to manage complete assets with standards, processes, and real cost control.
THE TEAM
The people behind
of every decision
We believe that the quality of management is directly related to the deep knowledge of each property and each owner. There is no turnover here — there is continuity.
Elisa Fabre
She leads the strategy and development of Koti, coordinating the team and its various areas. Focused on improving processes and raising the quality standards of service and organization. She directs the design and decoration of the accommodations and especially drives the concept and development of Room Rentals.
Jose Hyvönen
It drives the growth and development of Koti by identifying new opportunities and optimizing the performance of each property. It brings a strategic and entrepreneurial vision, with a special focus on sustainable growth and expansion into new business opportunities.
Verónica Casado
She oversees the condition of the accommodations and compliance with Koti standards. She manages incidents, identifies potential improvements, and coordinates the necessary actions, maintaining constant contact with owners and suppliers to keep each space cared for and in optimal condition.
Liliana D’Agostino
He coordinates key areas of Koti's internal operations, from cleaning, laundry and warehouse operations to administrative and financial control. His cross-functional vision and continuous contact with the team and suppliers contribute to the company's daily smooth operation.
Noel Parviainen
Manages the marketing of the mid-season accommodations and Huone, with a special focus on connecting our offer with the Nordic market. In addition, it strengthens the Front Office operations in the short season, providing close and responsive attention.
Luna Lind
At the head of the Living department, she coordinates the living spaces. half season y Room, From the arrival of the tenant until the conclusion of the contract. In addition, it drives the improvement and optimization of the area's processes to offer clear, agile, and organized management.
Sabrina Reilly
He leads the Front Office at short season, He/She coordinates the daily operations of the accommodations and connects the different areas of the team. He/She drives the creation and optimization of processes, anticipating the needs to improve the operations and ensure that each stay runs smoothly and organized.
Claudia Fabre
Responsible for the accounting and administrative management of Koti, she oversees billing, property owner settlements, and accounting documentation. She also participates in the onboarding of new accommodations, preparing their content, publication, and configuration on the various platforms.
OUR OPERATIONS
We don't manage with intuition. We manage with a system.
Every home that enters Koti goes through a defined process. From the initial audit to the monthly reporting, there is a protocol behind every action. We call it the «control tower» — and that’s what distinguishes professional management from improvisation.
Before we start
Every property we incorporate undergoes an initial audit. We do not accept any property; we choose those that we can manage well.
- Initial audit
- Report of adequacy
- Initial setup
- Study and revenue strategy
- Evaluation of the most suitable model
- Preventive maintenance
During the management
Daily operation with high standards and no noise for the owner. Incidents are resolved — they are not transferred.
- Coordinated check-ins and check-outs
- Cleaning and laundry with protocol
- Incident management with a customer-centric approach
- Support for the guest/tenant in their language
- Upgraded regulatory compliance
Control and improvement
We do not wait for something to go wrong. We audit, measure, and proactively prevent problems in every home.
- Annual audits of each property
- Prepared between seasons
- Follow-up on reviews and reputation
- Live operational manual (always updated)
- Supplier review and costs
Communication with the owner
Clear reporting, no unnecessary alarm. The owner gets what matters — with context and recommendations, not noise.
- Detailed monthly liquidation
- Report of resolved incidents
- Strategy for the next period
- Organized tax documentation
- Direct access to the team (same people)
HOW WE THINK
From detached houses to complete buildings
Our natural course is to evolve towards the management of concentrated assets. We do not want to compete with large chains — we want to be the reference operator for small establishments and buildings with 6 to 40 units where real operational performance makes the difference.
Cleaning, maintenance, check-in, experience, cost control. The foundation for scaling already exists and is working.
Managing 20 units in a single asset is more efficient than 20 scattered around the city. Our systems are prepared for that.
Projects with solid, long-term licenses where we can provide stability for the investor and build a platform for real growth.
6-40
Units per building
+10
Years of experience in operations
3
Active management lines
Do you have a building or asset?
We discuss without commitment how we could operate your asset.
WORK WITH US
If you are looking for a serious operator, let's talk.
We are not the biggest option on the Costa del Sol. We are the most careful option. If that is what you are looking for for your property or asset, we fit the bill.
JOIN OUR TEAM
Unleash your talent at Koti Rentals
Our greatest asset is the team of professionals who make our daily quality standard possible. If you are passionate about the tourism sector, share our dedication and want to develop yourself in a solid and collaborative environment, please send us your CV.
